May 29, 2013
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i hate calling phone companies
worst experience ever.
had to ring a certain phone company to get a microsim set out because my dad upgraded his mobile phone from his prepaid provider.
should be simple- tell us if it can be done (of course it can), what the costs are and how long it will take.
instead the person on the phone kept going around and around in circles.
first they wanted us to buy a new prepaid starter kit- uhhh how about no? considering we dont want a new number we just want the same number but in a smaller size to fit the new phone. It’s a hassle changing numbers
secondly she kept asking us what was happening to our old handset. Not sure how exactly that was even her problem or issue considering she worked for a prepaid sim provider and they didnt provide us with the phone itself.
and thirdly, when she kind of did get what it was that we wanted and asked us where to send the simcard, she couldnt work out that a. we didnt want to pay $30 for it and that it was going to be sent to a different address.
In the end, we somehow got there, but i wanted to make a complaint for her terrible customer service and the awful experience that we had.
Apparently at 9pm australian time, nobody is around because they’re all in meetings. That being said, the call centre is in the Phillipines which is approx 4hrs behind.. so worst case, its like 5pm there… yet how can an office be unmanned? wtf
the person was like to me “how can u be dissatisfied? i already did what u requested?!?!?!”
and im like- yes, it only took me 45mins to do it, which seriously shouldnt have taken that long.
how do i know this? it took my sister less than 5 minutes to do it. because after i got off the phone with this moron, my sister called back and organized EVERYTHING with greater success.
How do i get those 45mins of my life back?
what a drainer??!?!?!?!?!
