Last night my bf and I were extremely excited that we were going to Taco Bill (the one in Epping). I didn't know one even existed in the area but hey... google knows all.
Not sure why but between the both of us, we have a weird love for Mexican food, maybe it's got to do with the huge Margarita glasses that come with those crazy hats they give out at Taco Bill that's got us coming back.
Anyway, we knew something was astray at this particular Taco Bill when the moment we walked in they asked us if we had a booking (no?) which meant the girl was ummhing and ahhring on where she could seat us and the dumbest thing was they weren't even packed. There were plenty of spare tables about, and it wasn't like their booking sheet was full. In fact throughout our meal, only ONE new couple joined the other diners.
But it was nice to hear (and very classy too) one of the waitress say to the other one "just chuck them on table 9 or maybe table 4". Seriously I'd like to see someone try to hurl me across the room, i am by no means a skinny asian.
We ordered the banquet (I think it's $36.95 where you get the fajitas as well) and 1 magarita(mango fandango...seriously i just love saying it out loud..) and 1 coke.
Needless to say they forgot our drink order and one of the waitresses came over and had to ask "sorry did you guys order any drinks?" W T F
The girl that took our order had written it down, but perhaps it was lost in translation somehow?
Then our food came and it wasn't piping hot which was a major disappointment.
And by the time our fajitas came around, my partner asked for cheese (twice) and twice it didn't come. He asked for more wraps (twice) and we waited.. and waited... and the third time we were lucky, the cheese came out towards the end of our meal.
I asked for another glass of coke and a glass of water. The coke came out, the water never did. We had to ask 4 different times, and eventually they got around to telling us that their water filter machine thingy broke down and someone was trying to fix it by shoving a plastic bag into the mix (don't even ask).
The table across from us had to ask two different waitresses for extra plates so they could share their meals. One walked away promising of plates but came back empty handed, served somebody else. The couple got frustrated and cross with the second waitress who was like "give me a second" because you know, cleaning tables is a lot MORE important than service customers especially when there is NO-ONE else to seat.
It was no wonder our stuff never came out like it should have. My partner was like "these girls have attention disorder OR they're off with the airy fairies".
It got to the point that when we finished our fajitas we stood up and had enough of the lack of service that we went to the counter to pay, only to realize that we still had our desserts. Funnily enough it was at the counter that they said to us "I'm sorry, there is only Flan or chocolate ice-cream, we've run out of mousse".
Thanks for telling your patrons at the point of ordering!!!
So we sat back down waiting for our chocolate ice-cream whilst we watched our diners get pretty pathetic service. A table behind us asked the waitress if they had coke zero, she said they did and came back with normal coke. LOL
One would think that there was 1 or 2 staff working the floor, but there were 3 waitresses who obviously didn't and couldn't get their shit together. It wasn't THAT busy where they were run off their feet. They just couldn't remember the last thing anyone asked them and walked away forgetting everything anyone had asked them. It was more frustrating because each and every one of them couldn't get their shit together.
One could potentially forgive Taco Bill-Epping because they're apparently ONE month old. but man, there needs to be serious improvement before I'd be recommending anyone to dare step in...